Terms and conditions
These terms govern the use of Snapflat by customers (property managers, owners, professionals) and the users they authorise. They are accepted at sign-up and with each subscription.
Last updated: 7 October 2026.
1. Service scope
Snapflat lets you produce move-in, move-out and interim inspection reports on a computer, tablet or phone: rooms and items, remarks, photos, meters, keys, signatures drawn on screen and a PDF document. Available features and quotas depend on the organisation’s plan and may evolve to improve the service or meet technical and legal requirements.
2. Account, organisation and members
Whoever creates an account confirms they are authorised to act for the organisation (property manager, owner, company). They are responsible for the members they invite, the roles they assign and the confidentiality of their credentials. Any act performed with a member’s credentials is deemed to be performed by the customer.
3. Plans and quotas
Snapflat is offered in Free, Pro and Business plans, whose quotas (in particular the number of reports created per calendar month and the number of members) and prices are shown on the Pricing page at the time of subscription. When a quota is reached, new reports cannot be created or new members invited until the following month or an upgrade; existing data remains accessible.
4. Complimentary subscription
The operator may, at its sole discretion, offer a customer a paid plan free of charge, for the period it specifies or until revoked. A complimentary subscription gives no right to extension or renewal and may be changed or withdrawn at any time. When it ends, the organisation returns to the Free plan unless a paid subscription is active.
5. Snapflat included in Nexikos
For Nexikos customer companies, Snapflat is included in the Nexikos subscription while the link between the two applications is active. Properties, units, leases, tenants and user rights remain managed in Nexikos, which confirms the rights each time Snapflat is opened. The end of the Nexikos subscription or of the link ends this inclusion; stored reports remain viewable and exportable under these terms.
6. Prices, payment and renewal
Prices are stated in Swiss francs; any applicable VAT is shown at subscription and on invoices. Payment is processed by the provider Stripe; Snapflat stores no card data. The subscription is payable in advance and renews automatically for the same period (month or year) until cancelled. Amounts paid are not refunded, even pro rata, upon cancellation, change of plan or non-use, subject to mandatory provisions. The operator may change prices with 30 days’ notice; the new price applies from the following period. If a payment fails, a 7-day grace period applies, after which the organisation returns to the Free plan.
7. Cancellation and Free plan
The customer may cancel the subscription at any time under My account → Subscription (billing portal); cancellation takes effect at the end of the paid period. The operator may terminate with 30 days’ notice, or without notice in the event of a breach of these terms, misuse or non-payment. After cancellation the organisation remains on the Free plan: reports and their PDFs remain viewable and downloadable.
8. Data, retention and export
The customer remains the owner of and responsible for its data. Signed reports and their PDFs can be downloaded at any time, including on the Free plan. The customer is solely responsible for keeping its own copies for as long as its legal obligations require (in particular for the whole term of the lease and the limitation period of resulting claims). The operator may delete the data of an account inactive for more than 24 months after notifying the customer by email at least 60 days in advance.
9. Signatures and evidential value
Signatures drawn on screen are simple electronic signatures; they are not qualified electronic signatures within the meaning of the Swiss Federal Act on Electronic Signatures and art. 14 para. 2bis Swiss Code of Obligations. The SHA-256 fingerprint, timestamp and log provided by Snapflat help prove the integrity of the document, but the operator guarantees neither the evidential value of a report nor its acceptance by a conciliation authority, a court or another party. Before signing, the customer checks the identity and presence of the signatories and the accuracy and completeness of the report, and gives a copy to the parties. It remains solely responsible for notices of defects and deadlines under tenancy law, in particular the notice of defects to the tenant under art. 267a Swiss Code of Obligations.
10. Photos and content
The customer warrants that it holds the necessary rights to the photos and content it records, avoids photographing people, documents or personal belongings unnecessarily, and informs tenants and other parties about the processing of their data (name, contact details, signature, photos of the dwelling).
11. Acceptable use
The service must not be used unlawfully, to bypass security controls or quotas, infringe third-party rights, produce false or misleading documents, or process data without an adequate legal basis.
12. Availability and maintenance
The operator aims for high availability but guarantees neither uninterrupted operation nor availability at a given time (for example during an inspection appointment). Maintenance, technical incidents, security work or mobile network failures may temporarily affect features; the customer keeps a fallback (paper report).
13. Security and data breaches
The operator implements reasonable technical and organisational security measures (encrypted connections, access control, encryption of secrets, backups, logging). The customer nevertheless understands and accepts that no IT system is fully protected against attacks, errors or failures, and that a data breach, data loss or unauthorised access to data can never be ruled out. To the fullest extent permitted by applicable law, the operator cannot be held liable for damage resulting from a data breach, in particular from unauthorised access by third parties, except in case of wilful misconduct or gross negligence. The customer remains responsible for keeping its users’ credentials confidential, for its own exports and backups, and for its obligations towards the data subjects. In the event of a data security breach, the operator informs the customer as soon as possible.
14. Limitation of liability
To the fullest extent permitted by applicable law, the operator’s liability for slight and moderate negligence is excluded, as is liability for its auxiliaries (art. 101 para. 2 Swiss Code of Obligations). In particular, any liability is excluded for indirect or consequential loss, loss of profit, loss of rent, deposits, claims against a tenant, savings or customers, loss or corruption of data or photos, errors or omissions in reports, move-out agreements or generated documents, disputes over a signature, service interruptions and acts of third parties (hosting, payment provider, email provider, Nexikos, cyberattacks). Where the operator is nevertheless liable, its total liability for all damage in a calendar year is limited to the fees actually paid by the customer in the twelve months preceding the damaging event, and to zero for an organisation on the Free plan, with a complimentary subscription or included in Nexikos. Mandatory statutory provisions, in particular for wilful misconduct or gross negligence (art. 100 Swiss Code of Obligations), remain reserved. Any claim must be notified to the operator in writing within 30 days of becoming aware of the damage. The operator is not liable for delays or non-performance caused by force majeure or events beyond its reasonable control.
15. Customer obligations and indemnity
The customer is solely responsible for the content it enters, photographs, signs or sends with Snapflat, for compliance with tenancy law and data-protection law (it acts as controller for its tenants’ and principals’ data, the operator as processor), and for the accuracy of reports, readings, amounts and agreements before use. The customer indemnifies and holds the operator harmless from any claim, fine, cost and expense, including reasonable legal fees, brought by tenants, principals, authorities or other third parties in connection with the use of the service by the customer or its users, or with a breach of these terms.
16. Service provided “as is”
The service is provided “as is” and “as available”. The operator does not warrant that the service is error-free, fit for a particular purpose or suited to the customer’s legal situation; Snapflat provides no legal advice. Room and item templates and the move-out agreement (share charged according to service life) are indicative aids that the customer checks and adapts. The operator may at any time develop, restrict or withdraw features and change these terms after prior notice; it may suspend access without notice in the event of a security risk, misuse or non-payment. The operator may use subcontractors of its choice (hosting, payment, email).
17. Commercial communications
The customer authorises the operator, to the extent permitted by applicable law, to use account and business contact details to present services, news and offers relating to Snapflat and Nexikos. Tenant or other third-party data is excluded. The customer may object to such communications at any time.
18. Transfer of the application to another company
Within the limits of mandatory law, the operator may, at any time and without requesting the customer’s prior consent, transfer in whole or in part to one or more other companies the Snapflat application, in particular its operation, the invoicing and collection of subscriptions, support, maintenance and development, as well as ongoing agreements and the data required to continue the service, including in the event of a sale, merger, takeover or reorganisation. By accepting these terms, the customer consents in advance to any such transfer or assignment; it is informed in an appropriate manner. Data and production backups remain hosted in Switzerland and the acquiring company takes over the operator’s data-protection commitments.
19. Changes
These terms may be updated. Material changes are communicated by email or in the application at least 30 days before they take effect; continued use after that date constitutes acceptance. A customer who does not agree may cancel before they take effect.
20. Governing law and jurisdiction
Swiss law applies, excluding its conflict-of-law rules. Subject to mandatory statutory venues, exclusive jurisdiction is at the operator’s registered office.
21. Severability
If any provision of these terms, in particular a limitation of liability, is held void or unenforceable, it is replaced by the valid provision closest to the parties’ intent, in particular by the broadest limitation of liability permitted by applicable law; the remaining provisions remain in force. In case of discrepancy between language versions, the French version prevails.
Operator
The operator’s complete details must be entered in the Snapflat Super console before production use.